Passengers unhappy with taxi drivers overcharging taxi fares

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The intra-dzongkhag (local taxis) and inter-Dzongkhag (long distance) taxi fare documents, as well as bus fares for long routes, medium routes, extra-long routes, and short routes, are all available for public and driver access on the website of the Road Safety Transport and Authority (RSTA). 
However, some taxi drivers in Thimphu choose not to abide by the official intra-district taxi fare published by the RSTA.
Tashi, a resident of Thimphu, describes how she was repeatedly charged an extra amount when travelling from Jungshina to Olakha. 
Tashi stated that she was getting late for her work one morning, so she reserved a taxi from Jungshina to go to her workplace at Olakha. She said, “I was aware that the taxi fee would be Nu 200, but when I arrived at my destination, the driver charged me Nu. 250.” 
“When I confronted him about the taxi fare, he replied it was the proper amount. She discovered that she had been overcharged afterwards.” 
But Tashi was furious when she realized that she was overcharged. She said, “Taxi drivers are taking advantage of commuters, especially when they are getting late.”
Choki, another commuter shared a similar experience. She said, “Different taxi drivers have occasionally charged me inexplicably. I was charged somewhere between Nu 200 and Nu 300.”
She claimed the lowest fare she paid recently is Nu 150 for travelling the same distance from the taxi parking in Thimphu to Dangrina.
Because of the inconsistency in taxi fares, commuters adopted some strategies to avoid paying for additional taxi fares. 
Priyanka said, “I typically take a shared taxi to Babesa expressway and the driver charge between Nu 30-40, after that I make a reservation for the same taxi for Nu. 120 to take me to my home in Chubogang located on the old national highway.”
Priyanka resorted to such a strategy because she is normally charged between Nu 300 and Nu 350 to reach Chubogang from the town. “They charge exorbitant taxifare.” Said Priyanka.
On the other hand, the intra-taxi district fare documents posted on the RSTA website are acceptable to taxi drivers. 
“We are satisfied with the taxi fare rates that are listed in the taxi intra-district fare documents, and certainly, we have been following them,” says Kencho Tshering, Tshogpha of the Bhutan Taxi Association.
“I have been following the rate that is specified, but I suppose there are taxi drivers who do not adhere to the taxi intra-district (local) fare documents,” said the Tshogpa.
Some taxi drivers claimed that those charging extra taxi fares were reportedly fined.
Passengers and the general public have the following alternatives for submitting comments, criticisms, or ideas to help commuters with any issue: Three avenues exist for contact: physically entering any RSTA office in your area. 
RSTA has one service centre, 22 base offices, and 5 regional offices. 
Passengers can also lodge complaints through e-mail RSTA or call us at +975-2-321283. Similarly, city bus complaints can be submitted directly by scanning the QR codes located on the buses.
According to an official with the RSTA, "Any evidence confirming that the drivers have charged you extra is enough to register a complaint."
Section 237 of the Road Safety and Transport Regulations 2021 states that a passenger disembarking mid-way through a journey and booking the seat en-route shall be charged the fare applicable from that point until the destination. 
The offence of charging excess fares has the following penalty: 20 units for excess fares charged on each passenger, and the operator shall be required to refund the excess fares collected from the passengers.
As of now, the RSTA has been performing hawk-eye inspections followed by penalizing the violators in order.
“We are devoted to aiding the passengers and public with any grievances, complaints, and feedback, and at the same time we request the passenger and public to come forward in such a matter,” said the RSTA official.